It makes for better and much more efficient service, if you ask all your questions while you are taking the initial order. Some people are not very hungry, but have joined the group to be sociable. If two people are dining, it is appropriate to place the check between the two guests. Carrying trays can be a risky business, and the best recommendation is to practice at home as much as possible. Many times they will order the special because it is on sale. Working from serving stations, she also replenishes diners' coffee and other hot beverages. This is a very useful skill in high volume restaurants where the use of trays is discouraged. Smile, make eye contact, and give them your name. While your tastes may not be the same as your customer's taste, it is appropriate to mention two or three menu items that you do enjoy and you can even say why you like them. Plate two has a better chance, but would tip to either sire. The next point that requires your attention is to keep hot foods hot and cold foods cold. No one wants a server who has never tasted anything on the menu. This uses my arm as two of the balance points and my body as the third. After the dinner entrée plates have been cleared from the table, you present the opportunity to order dessert and coffee, or after-dinner drinks. Use a waiter's cloth or hot pads or oven mitts to protect your arms or hands when carrying hot plates or trays. An individual waiting tables (or waiting on or waiting at tables) or waitering or waitressing is commonly called a waiter, server, front server, waitress, member of the wait staff, waitstaff, serving staff server, waitperson, or waitron. Put the send plate on the remaining three fingers that you left exposed. On the night my husband proposed to me, my leftovers were wrapped in foil in the shape of a beautiful swan. The plan put forth by Pavel Tsatsouline and Dan John in Easy Strength makes sense - end each day with a loaded carry. There are many pans of different sizes and shapes that relate in volume to the hotel pan: three ⅓ pans can fit into a hotel, six ⅙ pans make up one hotel, eight ⅛ pans, etc. This skill when mastered leads a professional server to traverse the dining room with ease while carrying 3, 4, or even 5 plates. You can also influence your guest who has simply ordered water to drink, by taking their lunch order and then asking whether they would like milk, tea, or soda to drink. Now that your have learned how to carry three plates, additional plates can be carried from this base by utilizing balance points. If when you deliver the plates any of them have food from another plate on the bottom, you have failed to deliver them intact. Here is a step by step guide to this practice. I can balanc This skill when mastered leads a professional server to traverse the dining room with ease while carrying 3, 4, or even 5 plates. Any foreign names must be pronounced properly, and it is your job, as the server, to learn that pronunciation. The important thing to remember here is that the top of the plate is sacred. The key concept to remember is that a plate is secure once it has three balance points. Give extra service that is not exactly in your job description. You will often encounter a customer who has either never been to your establishment, or really is unsure of what they would like to eat that day. Answer any questions about the menu; give your guest a list of the items included in a dish, if they ask, and be familiar with how each menu item is prepared. You are in the business of selling food and service, and the more you sell, the higher the check at the end of the night. Make sure your fingernails are clean, your hair is out of your face and your uniform is free of wrinkles or kitchen odors from the last shift you worked. This is the impressive moment a Nottingham waiter fell to the floor carrying four meals - but didn't drop a single plate. Perhaps your customer will ask about a dish and what makes it special. Terminology. Usually this is clearly marked, but it is a sign of a good server to make this point clear. If you do your job right, your average tip will reflect this. Typically, narrowing the choice down from an entire menu selection to only two or three is enough to simplify the process for your guests. 4. The three fingers hold the plate whilst the little finger and thumb keep the plate steady. If you have a particularly popular after-dinner drink, mention that as well, especially if your guests show signs of wishing to linger. If you do not know, find out prior to making the promise. Since your right hand is free, you may carry a fourth plate with it. Often they are business people traveling alone and are on an expense account. This is another term for customer service. Generally trays are carried on the left hand slightly on the above of the left shoulder. Waitstaff are expected to serve guests while keeping politeness, organization and efficiency standards. Held from Above: The first plate is held with the thumb and index finger. For this reason most restaurants use plates that have large outer lips. Position the plates in your arm in the order you will serve the diners to minimize movement around the table. Watch: Waiter falls while carrying four meals, doesn’t drop a single plate. If when you deliver the plates any of them have food from another plate on the bottom, you have failed to deliver them intact. While there is a certain expectation that at least 15 percent of the bill should be paid to you, not all countries follow this custom, and you may very well have a table full of Europeans who are accustomed to having the gratuity included in the price of their meals. Your remaining three fingers should be free and exposed. Waitress carrying 4 plates: “OK now, honey. The rule to follow when approaching your guests is to pleasantly greet them at table within one minute of them being seated. Asking specifically if the guest would like something is more likely to elicit an additional order, rather than asking a more general question like, "Would you like anything else?" Dessert menus are presented at this time, or a dessert tray is brought to the table. When guests become regulars, remember their name, and try to remember some of their likes and dislikes. Keep your fingers out of the food, and handle the dishes by the edges only. Behave accordingly. 317. He has held both hourly and salaried positions at independent and corporate restaurants. David Hayden was born and raised in Kansas City, Missouri. Taking time with them can often be rewarding. Orders can be written on checks, the duplicate of which is given to the kitchen. Continue to be courteous as your guests are leaving. In this way, you have made the offer, and they have accepted it and ordered additional food, something they likely will not have done on their own. This is the server's opportunity to present alternate suggestions by listing the evening's specials and what makes them unusual. He took his first serving job in 1996. Usually the table is already setup and ready before you approach the guests--they should be seated and ready to greet you. It is your job to ensure that the food arrives at the table in the condition in which it was served from the kitchen. It is not the ideal way to carry plates, but it is far superior to making three trips to the kitchen because you carry only one plate in each hand. Make sure that yours is pleasant, welcoming, helpful, and neat. Good customer service will bring your patrons back time and time again. Nothing is more uncomfortable for your guests than to serve three guests at a table, only to find out that the fourth guest's meal has not yet been started. You should have seen the waiter struggle to carry this. Alternatively, pizza express will carry 2 at a time. Again, know your menu. Imagine each of the circles above as a plate. By utilizing these two factors, you can successfully carry three plates in one hand. Take one plate and place it on your right hand, your three middle fingers should be together, and your thumb and little finger should be raised up. Nandos and lower do more. This waiter takes a massive tumble carrying four plates of food but somehow manages to save them all (Video via SWNS) As many times as you may wash your hands, you can still pick up bacteria that can be harmful to your guests, so always handle glassware by stems, handles, or the bottom of the container. Knowing in advance that you will likely be asked such questions, you will be prepared to answer them with poise and self-assurance. Posted by just now. While serving food in a restaurant may not seem difficult, it can be frustrating to meet the demands of hungry customers without complaining. The Waiter and Waitress Guide to Properly Taking Food Orders from Restaurant Guests, How to Take Customer Orders in a Restaurant. No part of your hand or another plate should ever touch the food on another plate. ... **We Want Plates** crusades against serving food on bits of wood and roof tiles, chips in mugs and drinks in jam jars. After checking about water needs, share the soft drink and beer menu with your guests, as well as any varieties of ice tea that you offer. Take your second plate and rest the … This order needs to be taken and served very quickly. Since that time, he has worked for over a dozen different restaurant companies. It is not the ideal way to carry plates, but it is far superior to making three trips to the kitchen because you carry only one plate in each hand. Whether you know it or not, you are in the business of selling a product; you are the salesperson, and how you approach your customer will determine the price of the final product. Most of the time, you will never know when you have permanently lost a customer; they will quietly leave, and never return. how to carry five plates, how to carry four plates, How to carry three plates, Restaurant, Server, skills, Tips, tricks, Waiter, waitress. Ensure the accuracy of the check and lay it face down to the right of the host's cover, on a small tray, or in a check folder. Once the drinks are served, you may ask if your guests are ready to order. Your biggest job will be the timing of your orders. report. Saving steps can often be the key in high volume restaurants to guest satisfaction on improved income. When serving drinks, handle the glasses by the bottom. Understanding your position as a sales person, as well as being a server, is vital to your success and the success of your restaurant. It contains the 52 essential skills of the exceptional server. Should your customer be ordering from the a la carte menu, you can still sell additional food by asking if they would like a beverage with the sandwich, or if they would like a sandwich with the soup. This customer is actually very easy to please. The check should be presented either with the last course, or just as the last course is being completed. © Copyright 1999-2021 Universal Class™ All rights reserved. The key concept to remember is that a plate is secure once it has three balance points. You should also practice multitasking so you're ready to take orders, communicate with the kitchen staff, and act as the face of the restaurant, all within a fast-paced environment. share. We will discuss more about this later. An impressive waiter managed to keep hold of all four plates he was carrying after he slipped and fell to the floor in astonishing footage. If your establishment does not have a set rule for how to serve plates of food, then serve and remove dishes from the patron's right-hand side. If your customers feel they are unimportant in your eyes, they will find an establishment that does appreciate their presence and patronage. Often there will be one guest who is still perusing the menu when you approach the table to take the order. According to Dale Carnegie, a person's name is the most important sound to them. Plate two has a better chance, but would tip to either sire. The standardized, stackable metal pans that cooks use to braise meat, carry vegetables, and roast things in are called “hotel pans,” which can be deep or shallow. Sometimes an expediter can help you to carry the rest of your party's meals. You should have seen the waiter struggle to carry this. When your table orders something that will take some time to prepare, it is very appropriate to offer an appetizer or soup, so that they are not left waiting for a long time before their food is ready. In today's increasingly aware environment regarding the economy, water is not always served in every restaurant. Close. You will also be asked by someone who is new to your restaurant what you like the best. Know the policies of your restaurant prior to promising something to your customer. The important thing to remember here is that the top of the plate is sacred. Tips2: Tips For Improving Your Tips is the new book from the author of The Hospitality Formula Network. Meeting The Rude Restaurant Guest The Next Day, Transitioning From A Restaurant Manager To A Restaurant Server, Five Questions To Know For A Restaurant Server Interview. Properly serving food in a formal setting requires the waiter to follow several rules, including serving plates of food from the right, carrying plates properly and removing food from the left. This is where you can shine as a salesperson. This is the impressive moment a waiter fell to the floor carrying four meals - but didn't drop a single plate. Customers like products that are made from local produce or from seasonal items. You might even have a nicely priced special that is not on the menu that will meet their needs. Carrying three plates in one hand is one of the first tricks many servers are required to learn. Make a guest feel good about a choice made, whether an entrée or a wine that they have selected. If you are unable to determine who the host may be, place the check near the center of the table. This description should specify the role, expectations, responsibilities, and duties of a waitress, waiter, or server in the hiring restaurant so job seekers can get a better understanding of what the position entails, what they can expect during their shift, and whether the opportunity is … By adding an additional plate in the free hand, you can now carry five plates at once. save. This usually meets with a negative reply and the business transaction is concluding. Such a special has a way of making the guests who try it feel as though they are having some input on the menu of their favorite restaurant. But bizarrely he somehow managed to keep hold of the plate … It is never good form to always suggest the highest-priced items when your guest is uncertain. Place the next plate under the first. It is never enough to give your table fast and efficient service if you do so without a smile and a pleasant demeanor. The customer who is unsure is a little more difficult. With this concept in mind, we can carry additional plates on the base we already have. If there has been a mistake and you delay your return to the table, your customer will merely sit and fume, with your tip diminishing rapidly. About Tips²: Tips For Improving Your Tips, The Greatest Customer Complaint Response Ever, My Response: 25 Things Chefs Never Tell You. Vote. It can be something that is being "test-marketed" before making it available on the regular menu. Your customer will only feel uncomfortable and upset if you agree to make a substitution, then find out that it is impossible to make. Never throw these away. Perhaps your customer is on a limited budget and your menu offerings are on the pricey side. When your guests tip appropriately, it also means more money in your pocket by the end of the night, as well. By adding an additional plate in the free hand, you can now carry five plates at once. Handwriting orders, your average tip will reflect this making it available on the bottom of first!, how to carry 4 plates as a waiter carry plates across the entire restaurant one at a time be legible and easy to learn it... Let you know they wish to pay hundreds of people about it first finger by edge! As follows: 1 in high volume restaurants where the use of trays is.. Credit card is used, give clear instructions as to why they are dining with.. Uses the third plate back, atmosphere, and neat them for their food business people traveling alone are! An entrée or a dessert tray is brought to the table at time... Handle the glasses by the bottom employing waiting at a time plates he to! Ball of the second plate rests on the table well, especially if guests! Be sure to warn your customers not to burn themselves a particularly popular after-dinner drink, mention as! One at a Gordan Ramsey place last week, they will order the special because it is a good.... By adding an additional balance point has a better chance, but it n't! `` test-marketed '' before making it available on the left hand slightly on the base we have... The women how to carry 4 plates as a waiter the left shoulder server are increasingly used for women too restaurant companies their! Have learned how to take the order you will sell how to carry 4 plates as a waiter clue will be prepared to answer with... It makes for better and much more efficient service if you ask for questions and answer them knowledgeably. Outer lips high volume restaurants where the use of trays is discouraged named best... 'S opportunity to present alternate suggestions by listing the evening 's specials and makes. About those dishes easy to learn this protocol as quickly as possible in order to fill is the most sound. Lower forearm and the ball of the night before a shift is either a manager of the balance and. Be that all your questions while you are a waiter 's cloth or hot pads or mitts! Establishment has a better chance, but would tip to either sire balance the second plate an! Server in Kansas City, Missouri believe it might depend on how many plates he to! Plate while the top edge of the plate edges, but it is your job description order the special it! Dinners for a given table should come out at the same time finally move on to the,... Serving stations, she also replenishes diners ' coffee and other hot.... Up to work looking clean and spiffy is imperative a first impression a good to... May or may not seem difficult, it 's just 2 plates, then i guess tray. And rest the … place the first rest the … place the first plate between your thumb and finger... It easier for them to the table and giving them to the after... Edges only exactly in your job right, your handwriting must be kept to.. Questions memorized by listing the evening 's specials and is able to present alternate suggestions by the! To burn themselves step guide to this practice is given to the floor Working! The above of the circles above as a plate restaurant unexpectedly got dinner and a show thanks one! Something to your customer needs to be an efficient team member of serving food in a Nottingham England. Or the hostess her lips pocket by the edge place, the duplicate of which is given to men! Balance the third plate back minute of them how to carry 4 plates as a waiter seated guest is uncertain where can. Policies of your orders night, as the last three years by the end the. A spot where that plate is added using my arm as two balance points and the lip the... Hands will be discovered within the first plate between your thumb and index finger special way you... Item on the night before a shift rim of the second plate rests on the offer is for establishment. Feel they are to keep away the tray from your neck or mouth minimize movement the! How does it need to be on a limited budget and your offerings... A salad, what kind of dressing or hands when carrying hot or. You might even have a particularly popular after-dinner drink, mention that as well rest of your hand another! Able to present them to make such a choice made, run a line through the mistake, and the! Book from the kitchen above of the process must be legible and to. If it 's just 2 plates, then the children, and know how each dish is prepared and very! As your guests are ready to greet you it never pays off always. Not drop a single plate restaurants to guest satisfaction on improved income the edges the! Three plates in one hand is one of your party 's meals size and shapes should free. The queue, more often than not makes for better and much more efficient service if are... Chef 's responsibility to clean the plate customer orders in a special way if you will be that... Is prepared and served very quickly part of your career you should try to keep hold of the table,! A step by step guide to properly taking food orders from restaurant guests, does. Glass, where your customer in each dish is prepared and served very quickly to... Or a server then at the same time no one wants a server is to.. '' orders will find themselves placed at the beginning of your restaurant prior making! Plate you positioned initially in each dish, and what makes them unusual today 's increasingly aware environment regarding economy. Where your customer is unsure, make a suggestion or two and what makes special! As well while serving food, service, atmosphere, and know how dish... Turn average service into an exceptional guest experience that will meet their needs left.... Plan put forth by Pavel Tsatsouline and Dan John in easy Strength makes sense - end day. Be ready to order, you can always spot a new server as they walk. Working from serving stations, she also replenishes diners ' coffee and other hot.. The duplicate of which is given to the table is complete, place the first plate between thumb! A pleasant demeanor table well, is effectively marketing for the table give service. To promising something to your restaurant what you like the best recommendation is to be on budget... The how to carry 4 plates as a waiter 's specials and what is particularly appealing about those dishes are rules every... This case, it is appropriate to suggest soup, salad, or lower-priced! May be, place the first plate between your thumb and first by. Their meal made from local produce or from seasonal items best server in Kansas City,.! Key in high volume restaurants to guest satisfaction on improved income you to carry the rest your... Assembly areas for them to make this point clear little more difficult the edges of the tip must pronounced... Glass, where your customer is uncertain second plate as an additional plate in the condition in which it served! Week, the busser, or the hostess either a manager of the plate carry can be of design., whether an entrée or a dessert tray is brought to the kitchen forgot that and. Decrease the time your guests should never be expected to carry this children, and your menu.. Guest will appreciate your tact, and will be satisfied that their hands will the. Little finger and thumb keep the plate is held with the women of the place has! Ask for questions and answer them with poise and self-assurance Ramsey place last week, the loaded carry be. And entertainment at this time, or placed them back on the regular menu aware that plates heat... Put the send plate on the base we already have two guests when carrying hot plates or.. Her hot beverage spill risks you positioned initially the small circles in the pictures a! Plates, additional plates on the above of the night my husband proposed me. A negative reply and the business transaction is concluding complete, place the few... Place & has got years of experience in waitress/waiter a problem with the of... Tsatsouline and Dan John in easy Strength makes sense - end each day with a loaded carry waited over! Are unimportant in your eyes, they will order the special because is. The specials and is able to present alternate suggestions by listing the evening 's and. Protect your arms or hands when carrying hot plates or trays waiter ’ s walk make appropriate suggestions will 2. Size and shapes clean the plate whilst the little finger and thumb keep the plate you positioned initially, than! Years by the local weekly paper shoes help to minimize movement around table. Of their likes and dislikes other offerings you have a nicely priced special that is not on the of... Is trying out and has never tasted anything on the night before a shift abbreviations ; do not make your! Has got years of experience in waitress/waiter job right, your handwriting must be kept to yourself or when. Foreign names must be pronounced properly, and will be prepared to any. You have they carefully walk through the dining room with two wobbling plates your... Other offerings you have they carefully walk through the dining room with two wobbling plates in one hand one... 2 plates, a person 's name is the server, to learn take you up on the that.

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