After a few days, they cancelled my transaction and cannot be contacted via online chat, email nor phone. I tried to find out why they cancelled it, and deleted my profile, but all they can say is for "security reasons." I received an email confirmation of cancellation stating a charge will show on my account but the credit will be completed in 3 to 10 business days. MoneyGram has affordable rates and the transaction process is very fast when using a debit card to send and receive money. It has been 27 business days. My transaction was canceled my moneygram so I want my money back. Funds sent to a bank account or mobile wallet will be sent directly into the account. How do I know if my transaction has been cancelled? my husband only used it once last night and now they suspended his online account and couldnt give him any reason at all. Some banks do not charge a fee to send and receive money depending on the amount, but check with your bank to make sure. I have to send money and the transaction isn't processing and it says to call moneygram Change name of receiver on moneygram transaction My son tried to send me money. Please keep in mind that this is not 100% effective due to bank processing times, which are 1 … On 5/12/20 I used Moneygram to send my son $140. Give the agent the completed form with applicable funds (including transaction fees). If they had not cancelled my account I could have gotten it for free. What should I Do? Once Western Union has processed a refund, it depends on the WU agents available funds. Just cancelled. Another MoneyGram rep on the line to follow up my email. My Online Transaction Cancelled by Western Union. You can also check the status of transactions in the 'Transfer history' section of your account. Anyway the account setup went fine. Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. On cancellation, a transaction usually takes up to 7 working days to credit back to you. MoneyGram can't issue you a refund if your money order has already been cashed. Do you agree with MoneyGram U.S. | Money Transfer 's TrustScore? The company will, however, send you a photocopy of the money order if you complete and submit a claim card, which can help you discover if the money order was altered in any way. Customer service is rubbish as well. Can I recall a paid transaction? You should feel lucky you even GOT a reason. Bring identification and any information you have about the money order to start the process. That my bank was the ones denying the transfer. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. Show Comments related articles. WorldRemit is a … I can no longer sign in to my account. And moneygram sent it back * transaction s were cancelled by money gram … After giving me transaction number, they cancelled my transaction. I am not a thief and my niece needed the money. Not only was I not going to be refunded, but that no one could claim money from any cancelled transaction. What should I Do? Every time i talked to my bank they assured me there was no holds on my account and that i should have been able to make the transfer. MoneyGram's system cancelled the transaction, and at 4:53 pm CST my account was revoked. Gather your transaction details. Needless to say that the money I spent traveling to the post office a second time was wasted. Most of the complaints include closed accounts or cancelled transfers. Voice your opinion today and hear what 3915 customers have already said. It has been 3 weeks and my money is not yet returned. They suppose to be reimbursed, as MoneyGram did not deliver and did not provide any service, but inconvenience. My husband registered to moneygram and used it to send money to my family in asia and this morning received an email from moneygram that they closed the account due to security reason, they suspect us of fraud. My payment to my ‘friend’. 4 . But yeah, they say they didn't take it out. It should be noted that transaction at the store and the online transactions carry different fees. Reply 0 0. In some cases, Western Union will cancel an online transaction paid with credit card if their fraud detection system detects some irregularities with the information you provide or … MoneyGram Transfer Fee. Check out what 3,915 people have written so far, and share your own experience. I've never had a problem sending money to the same place from a physical store location, however it makes me wonder if goverment agencies are watching certain vendors. Moneygram wants $75 or more to provid that information. Money Gram : Transaction cancelled; If this is your first visit, be sure to register so that you can join in the discussion: click the register link above to proceed. I have proof. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 01-800-926-9400 in order to have the transaction cancelled immediately. WorldRemit took my bank transfer but refused to acknowledge receipt of my money. We will send an email to inform you as soon as your transaction is cancelled. Another 30 minutes of me bollocking them and not accepting apologies and being put on hold, and MoneyGram again agreed to let me transfer the money. Cslled xoom and they blamed my bank. If you are an existing forum member and have forgotten your username or password please use the simple reset form here. I want a copy of all my MoneyGram transaction going back 6 years. 2 reviews of Moneygram "I've never had to use the services of money wiring before, but a mess of loan failures and repossessions after a family death forced my hand. The response was still the same - transaction cancelled. They said my account was cancelled because of where I was sending money to. Western Union and moneygram do not verify anything on the form the sender fills out, not the name, not the street address, not the country, not even the gender of the receiver, it all means absolutely nothing. hello, i sent money yesterday . The best part is they deducted the money out of my checkingaccount, said it was the bank who put a "hold " on it. Neither company will tell the sender who … They cancelled my transaction and deleted my profile, leaving her wondering when the money was coming. The transaction went through just fine and I received a confirmation number and it said my money was ready. You will need to have the Money Transfer Control Number (MTCN), senders name, and address, receivers name, origin country, expected payout country, and the total amount sent. I had to send several thousand dollars to bail out a reclaimed vehicle, overall a very unpleasant experience. Long story short, the transaction has been cancelled, and my parents were able to get their money back, minus the wire transfer fee, 150$. When we notice the balance of your linked checking account is low, we do our best to pause automatic investments, such as Round-Ups and Recurring Investments.     To do so, either fill out a form or take the money order back to the place you originally bought it. Common problems addressed by the customer care unit … He couldn't pick it up that day so I cancelled the transaction. It takes WU about two days to reimburse an agent for payouts. Takes up to 7 working days to reimburse an agent for payouts have gotten it free. 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