Happy Sunday Krewe! We asked for towels, but took another 30 minutes. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. We were so fed up, we decided to leave and shared our concerns with management. Because of that, the main entrance, lobby and reception are for exclusive access to our guests. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. I mean the wait is just horrible! Went for day passes to Azulik and Casa Malca prior so perhaps my standards were high. Or, better yet just don’t come at all. Dear Guest, Due to the current sanitary COVID-19 situation we are all living in, we want to inform that Casa Malca is redesigning all its hygiene processes to guarantee new security measures within our installations for all our guests, customers, commercial associates and staff; with the objective of fulfilling the stablished norm. Please check you have entered your email address correctly. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. It’s not worth what they charge . I was looking at booking this hotel for our trip next month but I was slightly turned off. Day pass was $100 per person with $50 redeemable on food/drink. PRICE RANGE $391 - $772 (Based on Average Rates for a Standard Room) Book Casa Malca, Tulum on Tripadvisor: See 461 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Planned to spend our last full day at Casa Malca and it did not disappoint! more. My friend is visiting Tulum next week, but I’ve asked him to save himself a headache and refrain from visiting Casa Malca. Staff(some ) are very nice , you can tell they are overworked, stressed. Members can access discounts and special features. Do not come here if you are not staying in the hotel. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. We came in and got a day bed with an amazing view. However, Casa Malca was the biggest disappointment! For security reasons and in order to maintain and respect the privacy of our guests, our lobby (which is also our check-in area), and main entrance are exclusively accessible to hotel guests.Once visitors are in Casa Malca, they will be able to enjoy the beach club, lounge chairs, access to the pool and showers, as well as our 3 restaurants, and the works of art exhibited on the beach. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. (Thursday at 11am). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Casa Malca, Tulum: 460 Hotel Reviews, 864 traveller photos, and great deals for Casa Malca, ranked #55 of 173 hotels in Tulum and rated 4 of 5 at Tripadvisor. There are other less expensive beach clubs around that are nice and relaxing.Try Colo Tulum. Casa Malca: Amazing Day Pass - See 463 traveler reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. Again nice, great vibes. They tell you you can't use the lobby and pool. Please see our partners for more details. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. After this incident our server was no where to be seen. From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. Great scenery though ,but you can get that at papaya playa beach club. !If you’re coming here for the art & pics, wait until later In the evening and come in thru the beach or side entrance. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. Casa Malca: The Perfect Day Stay-cation! Day pass was $100 per person with $50 redeemable on food/drink. I’m sorry. My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. (Thursday at 11am). We came in and got a day bed with an amazing view. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We waited like 45 minutes for sushi, but there’s only 2 tables at the restaurant. Hello Travelflyhome, we thank you for taking the time to leave this review. All rights reserved. Casa Malca, Tulum: 433 Hotel Reviews, 828 traveller photos, and great deals for Casa Malca, ranked #53 of 165 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. $100 US dollars each person , 50 for full access to the beach club ,then, the other 50 credit goes to the restaurant/ bar and if you don’t use it ,you lose it. We appreciate your comment and hope to receive you again in the future. Famous because it was Pablo’s house or part of it was? We came to Casa Malca based on the recommendation of a friend. Free breakfast is served daily. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. There are 4 ways to get from Cancún to Casa Malca, Tulum by bus or car. Day pass was $100 per person with $50 redeemable on food/drink. Neither of us had any cash left after spending it all just to get in, so we had to take a taxi to an ATM, then come back and tip our waiter... completely crazy and inconvenient that an establishment of this stature doesn’t even allow credit credit card tips? Expedia, Inc. is not responsible for content on external Web sites. You can only access your trip information and Expedia Rewards points from the Expedia site you booked on. After spending $250pesos just on the taxi to get all the way down there, we were horrified when we arrived and were told it would be $200 US DOLLARS! Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Every beach club I visited in Tulum also had a minimum spending amount, typically $30-$50 USD. Hola joelbW2596VX.Thank you for taking the time to write a detailed review regarding your last day visit to our property.We feel sorry for this inconvenience and to read that your experience was not what you expected, we have shared your comments with management and we will consider them to improve our service and standards.We hope we can have the opportunity to welcome you back soon.Regards, This is the version of our website addressed to speakers of English in the United States. I was excited to visit here. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. So day visit you pay 105 us $ each. By creating an account, I agree to the Expedia. We were offered drinks in order to stay, but we have had enough. Also service/gratuity is NOT included whatsoever and then after dinner the waiter told us he can only accept cash tips...?? Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. Its so beautiful! I was excited to visit here. To finish creating your account, please click the link we just sent to. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy and because of that, we decided to make the main entrance, lobby, reception and swimming pools, areas only and exclusively for hotel guests.We also have now a special entrance for our visitors. There are 3 meeting rooms available. Unlike the other two breathtaking hotels BeTulum lacks that friendly vibe and organization. Don't be scared away by the big ticket entrance fee, it is well worth it. Knowing the hype around the resort and going into this trip with high expectations, I … As you know, I went to Mexico for New Years and it was trip that was needed. WiFi is free in public spaces. Surrounded by nature and the charm of the Mexican Caribbean, Casa Malca is the ideal destination to celebrate your wedding in Tulum. Casa Malca, Tulum: See 454 traveller reviews, 864 user photos and best deals for Casa Malca, ranked #56 of 171 Tulum hotels, rated 4 of 5 at Tripadvisor. If you’re looking to take Instagram pictures here don't even try if you aren't a guest at this hotel, they will try to charge you extra in addition to the fee you pay to get in. Casa Malca offers its guests an indoor pool, an outdoor pool, and complimentary bicycles. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. The fact that they charge SO much and don’t even let you see the two main attractions is honestly vile. I was able to get one meal and a drink before adding more money. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. They truly need to focus on raising their service standards or bring in hospitality experts to mange this place...absolutely terrible service! I would avoid looking for a day pass here.More. What they didn't tell us or better what they said was you can use everything except for the pool and lobby( everything is basically 2 restaurant wanna be, only outdoor seating, It is a tourist trap scam scam scam. Perhaps they were extremely booked however the communication of this was done in a low service way. To be honest, I don’t think it was worth the money. All around this place is fabulous. Day pass was $100 per person with $50 redeemable on food/drink. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. There are 2 restaurants on site. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. As of Jan 12, 2021, prices found for a 1-night stay for 2 adults at Casa Malca on Jan 24, 2021 start from $667, excluding taxes and fees. We arrived and settled in our beach beds, we were asked to moved (by our server who I think had too much to drink the night before) not sure why we had to move, but we complied. Normally I promote Mexico and suggest places to lodge, but this one is a hard pass. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. (Thursday at 11am). Wanna know the best Tulum Instagram spots? It was unorganized, you had to wait an hour or so for a beach bed, wait a longggg time for your food/ drinks . I had higher expectations based on TA reviews and hotel website. Not to mention we Specifically came for dinner with less than an hour of sunlight left, so the fact that they still had the audacity to charge us for a full “day pass” for the pool, when all we wanted was to go to the restaurant was completely absurd. The last blog post I read on this place said the cover charge was about $23USD but could be applied to food/bev credit-no problem. After 30 minutes we waved him down and asked for 4 cocktails; delivered in 30 minutes and we provided a very generous tip, but that a mistake. In this post I have all the Tulum hot spots to snap some amazing photos! Don’t waste your time coming here if you aren’t staying on the actual hotel property. Best regards. We also offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. I went on a Saturday a little after noon maybe. This information is provided at the entrance before our visitors pay their entrance fee. - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. We feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fanstastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. Review tags are currently only available for English language reviews. Hola, elegantLizzet.Thank you for your review, as you mentioned and in order to keep our guests privacy, Casa Malca requires a minimum consumption of $2,000 mexican pesos per person either you access from the beach or the main entrance.Regarding your comments we will consider them to improve our service. © 2021 Expedia, Inc, an Expedia Group Company. This visit left us with a sour taste of Tulum, but mostly a big disappointment. Please check you have entered your email address correctly before continuing. I hope you enjoy the rest of your trip and have great memories of Tulu.Regards. The managers were also rude! Went to the beach after wards and again major lack in service and hospitality. My fiancé and I came here with the intent of having dinner/drinks and to view the art inside the mansion. Carol Rodrigues, Marketing at Casa Malca, responded to this review. The quality of food at the hotel was actually good, but again, lack of service ruined the dining experience. Hopefully this information helps clarify the situation. Book Casa Malca, Tulum on Tripadvisor: See 447 traveller reviews, 846 candid photos, and great deals for Casa Malca, ranked #58 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. Weddings. Best regards, Watch out people if you intend to come experience this place as a day visit DON'T DON'T AND DON'T, it believe this is gonna be my worst review to post yet. With a capacity for weddings up to 200 people, we are the choice of the best Wedding Planners in the region and would love to be part of the beginning of this new and important chapter of your life. We came in and got a day bed with an amazing view. Breakfast was horrible, services was slow. We can't tell if you're a human or a bot. Taxes and fees that are shown are estimates only. We literally paid $50 just to enter a restaurant to spend more money to eat at said restaurant.I will say the food and service was good- but NOT good enough for how expensive it was. During the day, we inform at the access door before visitors pay their entrance fee, that we handle a minimum consumption of 100 usd, this includes the use of our facilities and beach club. Let me give you tea, if you just want pictures go through the restaurant next door and on to the house take your pictures and leave. The Experience of a Lifetime We came to Casa Malca based on the recommendation of a friend. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Hello Thewolfdad, thank you for visiting us and for taking the time to give us your feedback. Sooooo, nice place . We came to Casa Malca based on the recommendation of a friend. We came here for pictures and we paid the money and got in. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. You have to ask a million times before something seems to happen. Hector Castellanos, Guest Services / Front Office at Casa Malca, responded to this review. Would not recommend spending the day there. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. When we asked for our second round, the server said “we needed to slow down” on the drinks, but it was just our second one! Best regards. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy. Book Casa Malca, Tulum on Tripadvisor: See 464 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. At our beach club, we offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. You can enjoy a drink at the bar/lounge. Casa Malca, Habitas Tulum, and Mulkan Resort are other well-known eco-resorts that actually offer amenities that we are accustomed to in 2019 and who’s experiences are far more chic. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. I was super busy with work and was experiencing burnout (a blog post on this will come at a later da… This place is over priced and really not worth it. However, Casa Malca differs because $45.50 is simply the entry fee and the other $45.50 can be spent however you desire at the restaurant and beach club. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Malca. !just to get in and that didn’t even include the two MAIN sights (the hanging wedding dress couch & the chandelier bar). Day pass was $100 per person with $50 redeemable on food/drink. Casa Malca sounds like it’s completely gone downhill compared to what I read about its previous days, and was by far the biggest tourist trap, waste of money, and overall disappointment of our entire trip. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. Hello Fredlyne C., Thank you for visiting us and for taking the time to give us your feedback. Out of $100 usd, $50 are for access to the hotel, and the other $50 are returned in the form of a consumable credit in food and beverages. The quality of service has a lot to be desire. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. I’ve traveled to many places in Mexico and stayed at resorts, hotels, all-inclusive, etc. While we no longer allow visitors to take photos inside the lobby, reception and main entrance walkway, we feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fantastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Universidad Tecnologica Regional del Sur, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. 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